I was always kept well informed and have been very happy and satisfied with the way you have dealt with my claim.S Woodrup, Woodrup Cycles
The service I received was faultless. From the initial advice, during which the potential for success and potential pitfalls were thoroughly explained, I really cannot overstate how happy I am with the outcome and how the claim was dealt with. My initial reservations (..an initial desire to ‘go it alone’) were quickly dispelled and I couldn’t be happier. Thank you.T G
All your letters were very clear and to the point. You give a superbly professional and very knowledgeable service.D O'Brien
A great amount of time was taken on the telephone to explain the procedure and ensure that I understood. I received plenty of letters keeping me updated and all my telephone queries were answered very promptly in a polite and helpful way. I had complete trust in you at all points through the claim.S Maguire
In the press they are critical of people using claims firms on a ‘no-win, no-fee’ basis. This has been my first claim and in my view, without your expertise, I would have got nowhere. From the outset the insurance company was very slow to accept liability even with an open and shut case. It is reassuring to know that, whatever the final settlement, it is 100% and clear to understand and not having to worry about costs being deducted.
Any friends unfortunate to be in the position I was in will receive a recommendation to come to your firm; you have a very good understanding of cyclists’ issues.P Walkley
Many thanks for the excellent service you and your team have provided. Your reputation was recommended to me beforehand but you certainly exceeded my expectations.M Kettel
I’m relieved to have engaged a firm which understood the needs of cyclists and would have no hesitation in recommending you to others.N Appleby
Fantastic service. We could not have asked for better.P Davis
Thank you very much for your excellent service. I had heard you were good and are pleased that you lived up to it. At Pearsons we will continue to recommend you to any client who has had an accident. Thank you again.G Pearson - Pearsons Cycles
Professional & ProficientM Ashman
Very thorough and professional, again.C Wood
Very satisfied. Very helpful and professional, but friendly the whole way through.C Clapham-Dickenson
Aidan was clear, professional, efficient and quick to respond throughout.G Stumpe
Just a short note to thank you for the excellent service that I have received from you and your firm. You have, since the start of my accident claim, given me professional and sound advice. I have always felt that you have placed my interests as a client first, before any other considerations. You placed no pressure on me to settle the claim early before I knew how my injury would recover. I would have no hesitation in recommending Bikeline to anyone else should the unfortunate need arise.K Jackson
I am very happy with all aspects of how my claim was dealt with. The support throughout was amazing.A Robinson
Aidan explained everything very thoroughly without putting any undue pressure on to proceed with a claim.D Sparshott
I really can’t praise or thank everyone concerned enough - would have struggled so much without your help.A Norton
Better result than I had hoped for. Given good, realistic advice throughout.J Hogg
Very thorough with understanding of the needs of a cyclist.Peter Smith
Excellent service, well done. If needed I would use your Firm again. Thank you.A Greenwood
The claim was expertly dealt with. I thank Aidan and the Alyson France team for their professionalism and attention to detail.S Hendon
I’m very happy with the service & the outcomeH Davies (Port Talbot Wheelers C.C.)
I really felt understood as a cyclist.N Biernacki
Totally satisfied. A first class job in getting this resolved. I felt my claim was dealt with extremely well.C Bryden
Very satisfied. 10/10.G Astill
It was dealt with in an extremely professional manner.E Lane
Very impressed.G Dodd
Professionally and efficiently dealt with.R Wadcock
Excellent leaving me with no worriesLouise W
In August 2014, I was knocked off my bicycle by an inattentive driver. My injuries included cuts, bruises and a badly broken collarbone, along with a damaged bicycle and clothing. I contacted BikeLine in order to gain some assistance with the various claims, but the claim became extremely complex due to the driver and car owner doing everything that they could to deny my claims.
Over the course of four years, BikeLine worked to ensure that my bicycle and clothing claims were honoured and that the process to gain compensation for my shoulder, which required three operations and many physical therapy sessions to reduce the reduction in motion. Throughout the process Aidan and his team managed to keep me informed and aware of the steps required, he was able to reign in my frustrations with my opponents reluctant insurance company and keep focused on the tasks at hand.
As I write this, it is all over, the final portion of the compensation has been paid into my bank account.
I have nothing but praise for Aidan and the team for managing the process, for keeping me in the loop, for dealing with my frustrations and for dealing with a very awkward, uncommunicative and difficult opponent. I cannot stress how much Aidan and the team did for me and how much I appreciate them, had it not been for the tenacity and experience, I doubt that I would have even got as far as getting my bicycle repaired, let alone receiving compensation for my injuries.
Thank you all.Max N
First class. Couldn’t have asked for anything more.Stephen S